Can't find a particular item online? Item out of stock? Email us with the product name and brand. We will notify you the status of the item and if it is available for purchase online. Thank you!

Shipping

No, we only ship in United States and Canada.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes! We deliver to most of NYC area. (Manhattan, Brooklyn, Bronx and Queens) We offer same day delivery so long as the order is placed before 11am.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

If you tried using the search bar and unable to find what you are looking for. Please email us and we'll update the website. Provided we have the item available.

If you see a particular item out of stock, you can select the NOTIFY WHEN AVAILABLE button at the product page. You will get notified immediately when the product is back in stock.

Unfortunately, the gift card purchased online is for the website only. If you wish to order a gift card for the store please call us at 212-685-3451 for a in store gift card.

Customer support

(212) 685-3451

Send a message

orderonline@kalustyans.com